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Terms & Conditions

Thank you for visiting the Room 29 website at Room29.ca. Please review our Shipping & Return Policy and the basic rules governing the use of our site below prior to continuing your shopping experience with us. By using the website and/or placing an order, you agree to be bound by the terms and conditions set below.

Room 29 reserves the right to update and/or modify these Terms and Conditions at anytime without prior notice. Please check these Terms and Conditions every-time before you proceed with a purchase.

Pricing & Payment

All prices are listed in Canadian dollars and you have the option to exchange the currency to U.S. dollars at the top right corner of our website. All purchases are charged in Canadian dollars and the actual exchange rate charged may vary depending on your bank and credit card company.

The products listed on our website are accurate to the best of our knowledge. In the rare occurrence that a price listed is incorrect, we reserve the right to change the prices on the website at any time without any prior notice and to cancel any orders due to incorrect pricing.

Room 29 accepts all major payment methods including but not limited to Visa, Mastercard, American Express, and Debit cards. All credit/debit card transactions on this site are processed using Pay Pal, a secure online payment gateway that encrypts your card details in a secure host environment. You must be able to confirm that the credit/debit card that is being used is your own, or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Room 29, we will not be liable for any delay or non-delivery.

Room 29 does not provide price adjustments.

Processing

All products on the site are subject to availability and payment being received before the order is processed. Room 29 will contact you if the product(s) you have ordered is out of stock or if additional identification is needed for credit card verifications.

All orders will be processed within 48 hours of purchase Monday to Friday (excluding statutory holidays). Purchases made on a non-business day will begin processing the following business day.

Colours

We have tried our best to accurately display the colours of the products on our website. However, due to differences in computer monitor displays, it is possible that the colours you see will vary slightly. We cannot guarantee that the colour displayed on your monitor will be completely accurate to that of the product.

If you have any questions about product specifications, please contact us prior to ordering at info@room29.ca.

Sizing

Sizes for different brands may vary slightly in fit. Please refer to the sizing chart for sizing references prior to purchasing any products. If needed, specific sizing measurements and details will be listed as a part of the product descriptions.

If you have any questions about product specifications, please contact us prior to ordering at info@room29.ca.

Sales Tax & Duties

All Canadian customers will be charged a 13% HST on the total value of the order (including any shipping or additional charges). Room 29 is an Ontario based company.

For U.S. and international customers, the Canadian sales tax will not be added to the order. However, you are responsible for any local sales tax, if applicable, and all import duties and taxes levied by the respective countries.

Promotions

Some exclusions may apply to promotional codes. Promotions may be paused if the site experiences extreme technical difficulty. A promotional code cannot be used after an order has been placed.

Site Usage

Harassment in any manner or form on the site, including via E-mail, is strictly forbidden. You may not upload commercial content on this website or use the website to solicit others to join or become members of any commercial or online service or organization.

Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control.

Legal

All of the content on the Room29.ca website, including but not limited to all of the page headers, images, illustrations, graphics, text and program code are the property of Room 29 and may not be reproduced without the expressed written consent of Room 29.

Please note that upon placing an order, a receipt is automatically mailed confirming the purchase intent. This receipt does not constitute a contract, and orders may be cancelled at any time due to insufficient stock, inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrect item price, or any other reason, as we see fit. Please further note that Room 29 shall have the right to refuse or cancel any such orders whether or not your credit card has been charged. If your credit card has already been charged and your order is cancelled, Room 29 shall issue a credit to your credit card account in the amount of the original price.

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