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Shipping Policy

Country Method Price (CAD)  Free Shipping Tracking Expected Arrival
Canada Canada Post/FedEx $15 On orders over $100 Yes 2-6 business days 9-5
USA Canada Post/DHL $20 On orders over $100 Yes 2-9 business days 9-5
Worldwide (1) Canada Post/DHL $20/$40 (depending on location) On orders over $300 Yes 3-20 business days 9-5
Other See Checkout See Checkout None Yes See Checkout

Other shipping/express shipping options, along with quotes, will be available at checkout.

(1) Worldwide currently includes the following countries: Australia, Belgium, China, Denmark, Finland, France, Germany, Greece, Hong Kong, India, Indonesia, Italy, Japan, Korea, Malaysia, New Zealand, Norway, Philippines, Poland, Portugal, Russian Federation, Singapore, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom and Veitnam.

Please feel free to contact us at info@room29.ca if you live in any countries that are not included in this list. We will try our best to work with you to find the best shipping quote.

Please note that we are currently unable to ship to P.O. boxes or ARO/FPO addresses as they are not secured by Fedex.

Processing:

All orders will be processed within 48 hours of purchase Monday to Friday (excluding statutory holidays). Under unforeseeable circumstances that your order is delayed or cancelled, we will try our best to contact you and get your item(s) to you.

Customs/Taxes:

Room 29 is not responsible for any customs, duties and/or taxes charged on the package(s). International orders may be subject to customs clearance procedures which may cause delays beyond original delivery estimates.

Refused/Undeliverable packages:

If you choose to refuse your package(s) or if the package becomes undeliverable due to the address you have inputed or customs reasons, you will be responsible for any original postage (a shipping charge of $15/$20/$40 will be deducted for orders that qualified for free shipping), return postage, customs, duties and/or taxes that are incurred on the package. This amount will be deducted from your merchandise refund.

Additional:

If you are not able to accept your package on delivery, a card may be left with further instructions on how you can pick it up.

Room 29 is not responsible for any lost or stolen packages, damaged packages during transition or delayed packages by Fedex, DHL or Canada Post (please contact your courier if this occurs).

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